Security & Privacy

Shopping with Whole And Natural should feel safe and simple. Here, in plain English, is how we protect your payment, what information we collect, how we use it, and how to opt out of anything. We never sell your personal information.

Last updated: October 9, 2026

• Secure checkoutEncrypted (SSL) checkout. Your card details go straight to our payment processor — we never see or store your full card number.
• We never sell your dataWe share only what’s needed to process, ship and support your order, and to run the store.
• Unsubscribe anytimeOne tap at the bottom of any marketing email, or just text, call or email us.

Secure checkout

Everything you do on our site — browsing, your account, checkout — is protected with SSL/TLS encryption (our certificate is issued by DigiCert, so you’ll see the padlock in your browser). Checkout is hosted by BigCommerce, and your card details never touch our own servers.

When you pay, your card number, expiration date and security code are sent directly to our payment processor, Braintree (a PayPal service). We never see or store your full card number. If you choose to save a card to your account for next time, it’s stored securely by Braintree — not on our servers. Ways to pay at checkout:

Your account is protected by the password you choose. Please keep it private, and let us know right away if you think someone else has used it.

What we collect

• Order details: your name, email, phone number, billing and shipping address, and what you bought. Payment details go only to the payment processor.
• Account details: if you create an account, your name, email, password (stored encrypted) and your saved addresses and order history.
• Contact details: whatever you send us when you text, call, email, use the contact form, sign up for our emails or leave a product review.
• Site & device information: the usual technical data every website receives — IP address, browser and device type, the pages you visit and the site that referred you — collected through cookies and similar tools (see Cookies below).

How we use it

• Your orders: processing payment, packing and shipping, sending order and tracking emails, and handling returns.
• Customer service: answering your texts, calls, emails and contact-form messages, and checking on an order for you.
• Marketing emails: if you sign up for our newsletter or the sign-up pop-up, we’ll send news and offers. Every one has an unsubscribe link. If you start checkout and leave items in your cart, we may email you a reminder.
• Reviews: after an order, our reviews partner may email you an invitation to review what you bought. Reviewing is optional, and you can unsubscribe from those emails too.
• Improving the store: understanding which pages and products people look at, fixing problems, and measuring our ads.
• Safety: screening orders for fraud and protecting the site and our customers.

Who we share it with

We don’t sell or rent your personal information. We share it only with the services that help us run the store, and only what each one needs:

• BigCommerceThe platform that hosts our store, your account and the checkout.
• Braintree (a PayPal service)Processes card payments; PayPal, Venmo and Apple Pay payments run through it too. Amazon Pay handles orders paid with Amazon Pay.
• Shipping carriers & ShipStationWe print labels through ShipStation and give the carrier your name, address and phone number so your package arrives.
• MailchimpSends our newsletter, the sign-up pop-up, and order-related and cart-reminder emails.
• YotpoPowers our product reviews and review-request emails.
• Google & MetaGoogle (Tag Manager, analytics and Google Customer Reviews) and Meta (Facebook and Instagram) tools help us measure site traffic and our ads.
• Fraud-prevention servicesHelp us confirm that an order is genuine before we ship it.

We may also share information when the law requires it (for example a valid legal request) or to protect our customers, our store or our rights.