FAQ

Orders with a subtotal of $79 or more (after any discounts) ship free within the US — it’s applied automatically at checkout, no coupon needed. Orders under $79 ship for a flat $6.95 per order. Full details are on our Shipping & Returns page.

Orders process from the next business day and ship Monday to Friday. Standard shipping usually takes about 5–7 business days. Weekends and legal holidays aren’t shipping days, and addresses outside the 48 contiguous states and some rural areas can take a little longer.

Every order ships from our warehouse in Brooklyn, NY. We can ship to your home, your business or another residence address.

Not yet — we ship within the United States only. Checkout currently can’t ship to Alaska or Puerto Rico; if that’s you, text (718) 568-9195 before ordering.

Once your order ships, you’ll get an email with the tracking number. Want us to check on it? text (718) 568-9195 or email info@wholeandnatural.com with your order number and we’ll look right away.

Yes. Each shipment needs its own $79 subtotal to ship free; a shipment under $79 goes for the $6.95 flat rate.

We accept returns on most items within 30 days of purchase. Every return needs a return authorization (RMA) from us first — returns without one can’t be accepted. See the steps on our Shipping & Returns page.

text (718) 568-9195, call us, or email info@wholeandnatural.com with your order number. We’ll send you an RMA and tell you where to send the item. Once it arrives, we refund your original payment method within 7 days.

Let us know within 2 business days of delivery — text (718) 568-9195 or email info@wholeandnatural.com with your order number and a photo if you can — and we’ll make it right.

Everything we sell is guaranteed to be fresh and of the highest quality. If a product is defective or we made a mistake, we’ll take care of it — just text (718) 568-9195 or email info@wholeandnatural.com with your order number.

Once we receive your return, your refund goes back to your original payment method within 7 days.

We carry a huge kosher selection, but not every item is kosher-certified. Each product page lists its certification — check the item’s page, or text (718) 568-9195 with the item’s name and we’ll confirm.

Ingredients are listed on each product page. If you have an allergy or dietary question about a specific item, text (718) 568-9195 before you order and we’ll help.

Yes. Use our Shop by Diet section to browse gluten-free, vegan, organic, sugar-free and keto options, or see Gluten Free and Organic directly.

Visa, Mastercard, American Express, Discover, PayPal, PayPal Pay Later, Venmo, Apple Pay and Amazon Pay.

Yes. Our whole site, including checkout, is protected with SSL encryption (look for the padlock in your browser). Your card details go straight to our payment processor — we never see or store your full card number. Read more on our Security & Privacy page.

No. We never sell or rent your personal information. We share only what’s needed to process, ship and support your order. Our Security & Privacy page explains exactly what we collect and how it’s used.

An account keeps your order history and saved addresses in one place, so checkout is faster next time. Create an account or sign in.

Use the Forgot Password page — enter your email and we’ll send you a link to set a new password.

Everyone who orders gets an order confirmation and a shipping email with the tracking number. Marketing emails go only to people who signed up, and every one has an unsubscribe link at the bottom. After an order, our reviews partner may email you an invitation to review what you bought — reviewing is optional.

Tap the unsubscribe link at the bottom of any marketing email, or just text, call or email us and we’ll remove you. If you’ve texted us and want us to stop texting, just say so and we will.

Sign in to your account to update your details any time. To get a copy of your information, correct it or delete it, email info@wholeandnatural.com or text (718) 568-9195 — we’ll confirm it’s you and take care of it.

Yes. Browse our Case Discount section for case packs and bulk sizes, or text us about larger quantities.

Yes — we’ve helped families, schools and businesses across the U.S. since 2007, and our case packs are priced for schools, offices, camps and big families. For a larger order, text (718) 568-9195 or email info@wholeandnatural.com and we’ll help you put it together.

The same rule applies to every order: a subtotal of $79 or more (after any discounts) ships free within the US, applied automatically at checkout. Most case packs clear that on their own.