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Store Policies

Secure Shopping
Shipping Rules & Policies
Return Policy
User Agreement & Disclaimer

Secure Shopping:

You can shop at wholeandnatural.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram).

The company adheres to strict industry standards for payment processing, including:

·         128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

·         Industry leading encryption hardware and software methods and security protocols to protect customer information.

·         Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy

www.wholeandnatural.com is registered with the Authorize.Net Verified Merchant Seal program.

Cookies:

 When you visit our site, we will ask your browser to place a permanent "cookie" (a very small text file) on your computer. If your browser is configured to accept cookies, it will accept the cookie and place it on your computer's hard drive. We collect this information to analyze where our customers are coming from and how often they visit our site. We also collect certain technical information from your computer, like your IP address and the address of a referring web site, if any. This information will allow us to enhance our site to our customer's preferences. This information is used only for the benefit of Whole And Natural and you, our customer.

You can visit our site without cookies if you choose to do so. To visit our site without cookies, you can configure your browser to reject all cookies or to notify you when a cookie is set. Check the browsers help menu to learn how to change your cookie preferences.

Registration:

In order to identify who you are, we suggest that you register and log-in when you visit our site. This allows us to provide you with your "Order Status" and other information that is uniquely yours.

What information is collected:

When you choose to place an order with us, you are invited to log in (optional), so that we can identify who you are. As a newcomer, it will be suggested that you register for future identification. The registration page asks you to enter your name, a user ID, a password, and your e-mail address.

Placing an order

When you decide to place an order, you are asked to complete an order form. The order form requires your name, billing and shipping address, credit card number, expiration date and CID#. You should also include other information fields such as your telephone number, to allow us to contact you regarding your order if necessary.
This information is collected to make your shopping experience with us as smooth and pleasant as possible. It is used only for the benefit of Whole And Natural and you, our customer.

Relationships/Sharing Information:

Whole And Natural does maintain special relationships with a number of secure business partners. For example,

  • When you make a purchase, we may share information about you and the transaction with other companies for your security or benefit, including, but not limited to, verification, fraud prevention, credit card authorization, and shipping.  
  • If you have provided your e-mail address, Whole And Natural may provide your e-mail address to third party e-mail distribution companies that transmit e-mail on behalf of Whole And Natural. Your e-mail address will not be used by these companies for any purpose other than the transmission of e-mail from Whole And Natural. If you do not want Whole And Natural to share your e-mail address, please email us at info@wholeandnatural.com.

Whole And Natural also may share account or other information when we are required by law or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.

 
Shipping Rules & Policies:

·         US Customers: Whole And Natural will ship to your home, your place of business, or another residence address.

·         International Customers: We ship to US addresses Only.

·         We cannot ship to any of these locations: hotels, motels and resorts.

·         We ship to APO addresses, US territories and possessions.

·         Saturday and Sunday are not considered business days.

 

Return Policy

All our products are guaranteed to be fresh and of the highest quality.

Due to the quality and nature of our products we cannot accept returns. If a product is defective or the result of our error we will authorize a return using a Return Material Authorization (RMA). Claims for damaged or missing items must be received within two business days of receipt of merchandise. No returned merchandise will be accepted without a Return Material Authorization (RMA). We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

We will email you the return address.



USER AGREEMENT AND DISCLAIMER

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.

Access to and use of this site are subject to the following terms and conditions and all applicable laws. Please review these terms and conditions on a periodic basis, as they are subject to modification, alteration, or update at any time and at the sole discretion of Whole And Natural. If you do not agree to any term or condition, you should not use this site.

I. COPYRIGHT NOTICE.

This World Wide Web site and all of its content, including but not limited to the text and images used herein and their arrangement, is copyright ©2008 Whole And Natural LLC.

II. TRADEMARKS NOTICE.

Whole And Natural names, businesses, and products referenced herein are trademarks or registered trademarks. All other products and company names referenced herein, if any, may be the trademarks of their respective owners. Whole And Natural does not authorize the use of any trade name, trademark, registered trademark, logo, or any copyrighted material referenced herein for any purpose whatsoever, including non-commercial applications.

III. RESTRICTIONS ON USE.

No permission is granted for use the materials, information, text or graphics, and/or to hyperlink other Web Sites with this Web Site, or to use the materials on your Web Site in any way or for any reason without prior specific authorization from Whole And Natural.

Whole And Natural reserves all rights not expressly granted herein.

IV. THIRD PARTY SITES.

Whole And Natural may from time to time provide links and pointers to Internet sites maintained by third parties ("third party sites") and it may from time to time provide materials from third parties on this Web Site. These third party sites and any third party materials are provided for your convenience only. Whole And Natural does not operate or control in any respect any information, products or services available on these third party sites and Whole And Natural is not responsible for their content. Whole And Natural makes no representations whatsoever concerning the content of these sites and the fact that Whole And Natural has provided a link to such sites is NOT an endorsement, authorization, sponsorship, or affiliation by Whole And Natural with respect to such sites, its services, the products displayed, its owners, or its providers. You access these sites at your own risk.

V. DISCLAIMER.

There are certain risks in using any information, software, or products found on the Internet; and Whole And Natural cautions you to make certain that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.

Visitors to this Web Site assume all responsibility and risk for the use of this Web Site. Information published on this Web Site is provided without charge as a convenience to visitors, to be used for informational purposes only. NOTHING IN THIS WEB SITE CONSTITUTES A RECOMMENDATION OR ENDORSEMENT OF ANY ITEM, PRODUCT OR BRAND. ALTHOUGH REASONABLE CARE HAS BEEN TAKEN WITH REGARD TO THIS SITE'S CONTENT, WHOLE AND NATURAL DOES NOT WARRANT OR REPRESENT THAT THIS SITE'S CONTENT IS ACCURATE, COMPLETE, OR UP-TO-DATE, NOR DOES IT WARRANT OR REPRESENT THAT ACCESS TO AND USE OF THIS SITE OR THE SERVER WHICH MAKES IT AVAILABLE WILL BE UNINTERRUPTED, ERROR-FREE, AND FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. THE CONTENT OF THIS SITE MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS FOR WHICH WHOLE AND NATURAL ASSUMES NO RESPONSIBILITY. ALL OF THE MATERIALS PROVIDED HEREIN, INCLUDING ALL OF THE MATERIALS AVAILABLE ON THIRD PARTY SITES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WHOLE AND NATURAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

VI. LIMITATION OF LIABILITY.

Whole And Natural is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this site.

In no event shall Whole And Natural be liable for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the Whole And Natural Web Site.

Notwithstanding the above, in no event shall Whole And Natural's total liability to you for any and all claims, damages, losses, and causes of action exceed the amounts paid to Whole And Natural by you in connection with the transaction claimed by you to give rise to your claim.

VII. COMMUNICATIONS AND SUBMISSIONS.

All personal data transmitted to Whole And Natural over the internet pursuant to placing an order, logging in or registering an account, such as name, e-mail address, physical address, telephone number and payment information, shall be treated as confidential information. Any communication or other materials which you submit to Whole And Natural or this Web site (including, but not limited to, e-mail, product reviews or other postings) relating to products, experiences, suggestions or other subject matter will be treated as non-confidential and non-proprietary “Submissions.” All Submissions made to public areas, such as product reviews, are not subject to our Privacy Policy.

You may post reviews, comments, and other content, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Whole And Natural hereby reserves the right (but not the obligation) to remove or edit content for any reason at its sole discretion.

By transmitting or posting any Submissions to Whole And Natural or to this Web site you grant Whole And Natural and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use the content of such Submissions for any purpose, including, but not limited to, the rights to reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You also grant Whole And Natural and its affiliates and sublicensees the right, at their sole discretion without obligation to do so, to use the name that you submit in connection with such content. You further agree that the license granted herein includes all of the rights to use or authorize the use of any ideas, concepts, know-how or techniques contained in such Submissions for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products or services incorporating such information.

You represent and warrant that you own or otherwise control all of the rights to the content of your Submissions; that the content is accurate; that use of the content you supply does not violate any terms of this User Agreement and will not cause injury to any person or entity; and that you will indemnify Whole And Natural or its affiliates for all claims resulting from content you supply. You agree that neither Whole And Natural nor its licensees will be liable to you for any use of any Submission. Whole And Natural has the right but not the obligation to monitor and edit or remove any activity or content.

You acknowledge and agree that you are solely responsible for any Submissions you submit to Whole And Natural or this Web site and further agree that you, not Whole And Natural, have full responsibility for the content of any such Submissions, including their legality, reliability and appropriateness.

VIII. JURISDICTION AND CHOICE-OF-LAW.

Whole And Natural operates this Web Site from its offices located in Monsey, New York, in the United States of America. Whole And Natural makes no representations that the materials in this site are appropriate or available for use in other locations. Those who choose to access this Web Site from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.

This agreement, and any dispute, which arises from and out of this Web Site, shall be construed with the laws of the state of New York. Any legal action regarding this agreement or this Web Site shall be brought only in either the State or Federal Courts located within the City of Monsey, New York and by using this site you consent to personal jurisdiction within these courts.

IX. INQUIRIES.

If you have any questions regarding any portion of this Agreement, or if you wish to inquire, regarding rights of use not explicitly granted herein, please direct questions via email to info@wholeandnatural.com

X. TERMINATION.

Whole And Natural or you may terminate this Agreement at any time. You may terminate this Agreement by destroying all materials obtained from this Web Site. Whole And Natural may terminate this Agreement immediately without notice if, in its sole judgment, you breach any term or condition of this Agreement. Upon termination, you must destroy all materials obtained from this Web Site.

XI. INTEGRATION.

This agreement constitutes the entire Agreement between you and Whole And Natural and supercedes any prior oral or written arguments, understandings, or other communications between parties. This Agreement may not be modified except in writing signed by both you and an authorized signatory of Whole And Natural.

XII. International Shipping.

We do not ship orders to international addresses. We ship only to US addresses and APO/Military addresses.

XIII. OTHER.

The headings in this agreement are for reference purposes only and have no legal effect. If any portion of this agreement is void or unenforceable in whole or in part, the remaining provisions of this agreement shall remain in effect.

 

 

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